Refund policy

Return & Refund Policy

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return, your item must be in the same condition in which you received it—unused, unworn, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.

To request a return, please email us at contact@sindhuras.com. If your return is accepted, we will send you a return shipping label and detailed instructions on where and how to return the item. Items sent back to us without prior return approval will not be accepted.

For any return-related questions, feel free to contact us at contact@sindhuras.com.

Damages & Order Issues

Please inspect your order as soon as it arrives and contact us immediately if your item is defective, damaged, or incorrect. We’ll evaluate the issue and work toward a prompt resolution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Items purchased on sale or during promotional events

  • Gift cards

  • Items that have been used or opened

We reserve the right to reject returns that do not meet these conditions.

Exchanges

We do not offer direct exchanges. The fastest way to get what you want is to return the original item (if eligible), and once accepted, place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, your refund will be issued to your original payment method within 7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at contact@sindhuras.com.

Refunds for Delayed or Lost International Orders

We understand international delivery delays—especially due to postal strikes, customs backlogs, or international disruptions—can be frustrating. However, we do not issue refunds for packages still in transit and showing tracking movement.

We continue monitoring the tracking information and will follow up with the carrier if delays persist. If your package is confirmed lost by the carrier or hasn’t arrived within the typical delivery timeframe (4-6 weeks), we will work with you to offer a fair resolution.